Incaroo

Why Not to Use LegalZoom for LLC Formation

Learn about the slow processing, poor customer service, and frustrating support experiences with popular formation services. Discover why thousands of entrepreneurs are choosing faster, more responsive alternatives.

Speed & Support Problems with Popular Services

LegalZoom
Reported issues
  • Adds 3-5 business days internal processing delays

  • Mostly chatbot support - hard to reach humans

  • Registered Agent: $249/year (150% above market rate)

  • Aggressive upselling during checkout process

  • Complex phone trees and long hold times

  • Slow email response times (days, not hours)

Incfile
Reported issues
  • Extremely slow processing despite 'fast' promises

  • Free year 1 RA, then surprise $119/year auto-renewal

  • $30 cancellation fee even if order not processed

  • Limited customer service hours and availability

  • Difficult to reach real humans for support

  • Poor communication about order status

ZenBusiness
Reported issues
  • Business hours only customer support

  • Forces $199/year Pro Plan for Operating Agreement

  • Long response times for customer inquiries

  • Package-based pricing prevents quick decisions

  • Limited availability for urgent questions

  • Aggressive sales tactics during support calls


Speed & Service Comparison

LegalZoom

• Processing: 5-8 business days

• Support: Mostly chatbots

• Phone: Long hold times

• Email: 2-3 day response

• Upselling: Aggressive

Slow and inconsistent experience (reports vary)
Incfile

• Processing: 5-10 business days

• Support: Limited hours

• Phone: Hard to reach humans

• Email: Slow responses

• Upselling: Very aggressive

Communication delays are a common theme
ZenBusiness

• Processing: 3-5 business days

• Support: Business hours only

• Phone: Limited availability

• Email: Slow response times

• Upselling: During support calls

Support windows can be narrow
Incaroo

• Processing: Same-day submission

• Support: Real human experts

• Phone: Direct specialist access

• Email: Quick response times

• Upselling: None — honest advice

Designed for speed and clarity
File faster with responsive, human help

Avoid avoidable delays and get clear answers from specialists when you need them.


Real Customer Experience Issues

The chatbot problem

When you need help, many users report getting:

• Automated chatbot responses

• Complex phone menus

• Long hold times

• Transfers between departments

• Generic, unhelpful answers

Real human assistance can be hard to reach
Processing delays

Why filings can take longer:

• Internal review processes (3–5 days)

• Manual data entry delays

• Quality control bottlenecks

• Batch processing (not immediate)

• Limited real-time status updates

Often submitted to the state after internal queues
Sales pressure tactics

What customers report:

• Upselling during checkout

• Sales calls framed as support

• Pressure to buy packages

• Fear-based selling

• Difficulty getting direct answers

Support can feel sales-driven
The Incaroo approach

What you can expect:

• Same-day state submission

• Real formation specialists

• Quick phone & email responses

• Honest advice, no sales pressure

• Transparent pricing and process

Built for speed, clarity, and real support
File faster, avoid upsells

Get responsive help from specialists and clear, à la carte pricing.


The Big Pricing Traps to Avoid

While speed and service are the main issues, these pricing traps can cost you hundreds extra:

Registered Agent pricing

Example: $249/year for RA is well above market rates.

Impact: Often $150+ more per year than competitive options.

Our RA: $99/year — straightforward, no extras required.

“Free” year-one add‑ons

Example: Free year-one RA that auto‑renews at higher rates.

Impact: Surprise renewals and cancellation fees.

Our approach: stable pricing, clear renewals.

Package forcing

Example: Agreements gated behind tiered bundles.

Impact: Pay for services you don’t need.

Our offering: $49–$99 à la carte.

Avoid common pricing surprises

Transparent, à la carte options keep costs predictable.


Why Thousands Choose Incaroo Instead

Same‑day state submission

We submit to states immediately—no internal processing delays. Track your filing in real time.

Real human specialists

Talk to formation experts, not chatbots. Quick responses and clear answers.

No aggressive upselling

Choose only what you need with transparent options.

Transparent process

Clear timelines, requirements, and next steps.

Customer experience

Same‑day submission and real specialists made the process simple. Clear pricing and quick answers when we needed them.

— Verified customer

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Pricing comparisons based on publicly available information as of March 2025. Competitor pricing may vary based on promotions and package selections.